1. Agreement and acceptance
These Terms and Conditions (“Terms”) govern access to and use of https://unocura.com and the services, enquiries, bookings, care coordination and other offerings made available by or through UnoCura (collectively, the “Services”). “UnoCura”, “we”, “us” and “our” refer to the UnoCura business or the legal entity that operates and invoices for the relevant Services under the UnoCura brand.
By accessing or using the Website, submitting an enquiry, contacting us through WhatsApp, telephone or email, requesting an assessment, accepting a quotation, booking a Service, or otherwise engaging with us, you acknowledge that you have read and understood these Terms. Where a Service requires an additional quotation, booking confirmation, care plan, service agreement, consent form or other written terms, those service-specific terms will also apply. If there is a conflict, the service-specific written terms will prevail to the extent of the conflict.
If you do not agree to these Terms, please do not use the Website or the Services. Nothing in these Terms excludes or limits any consumer or other statutory right that cannot lawfully be excluded or limited.
2. Definitions
- “Beneficiary” means the senior, patient or other person for whom a Service is requested or provided.
- “Client”, “you” or “your” means the person requesting, arranging or paying for Services, including a family member, legal representative, authorised caregiver, employer or other person acting with appropriate authority.
- “Care Personnel” means caregivers, attendants, nurses, physiotherapists, care managers and other personnel engaged by or through UnoCura.
- “Website” means unocura.com and its pages, forms, content and related digital services.
- “Service Agreement” means a quotation, booking confirmation, care plan, purchase order, invoice, consent, or written agreement that records the specific Services, price, schedule or other commercial terms for a Client.
3. Eligibility and authority
You must be legally capable of entering into a binding agreement. If you arrange Services for another person, you represent that you have that person's permission or other lawful authority to provide the information needed for care and to request the Services. Where the Beneficiary is unable to provide informed instructions or consent, you must identify yourself accurately and provide appropriate legal authority when reasonably requested.
You must provide information that is accurate, complete and current. You must promptly tell us if any information relevant to the Beneficiary's safety, medication, diagnosis, allergies, mobility, cognitive status, home environment, contact persons or emergency arrangements changes.
4. Nature and scope of Services
UnoCura provides or coordinates in-home senior-care and related support, which may include non-medical attendant care, companionship, care-management support, home nursing, physiotherapy, appointment or hospital accompaniment and other services shown on the Website or in a Service Agreement.
Website descriptions, published starting prices, examples, photographs, testimonials and educational articles are general information. They do not create a guarantee that a particular professional, schedule, city, service configuration or price will be available to every Client.
Every Service is subject to an assessment of needs, availability of suitable Care Personnel, geographic coverage, staffing, clinical appropriateness, home conditions and any other reasonable safety or operational requirement. We may decline, modify, pause or stop a request where we reasonably believe the requested Service cannot be provided safely, lawfully or within the agreed scope.
5. Healthcare, clinical scope and medical disclaimers
UnoCura is not a substitute for an emergency department, ambulance service or treating physician. The Website is not intended to diagnose a medical condition, prescribe treatment, or replace professional medical advice. Educational content is for general information and should not be relied upon as individualized medical advice.
Where nursing, physiotherapy or another clinical service is provided, the professional must work within applicable law, professional standards, training, competence and the instructions of the treating clinician where applicable. Care Personnel will not be required to perform a task that is outside their lawful scope or competence.
Non-medical attendants may assist with daily living, companionship and medication reminders. Medication administration, injections, IV procedures, catheter or tube care, wound care and other clinical interventions will be carried out only where appropriate, within the professional's scope and on the basis of the instructions and information available to the relevant professional.
Health outcomes vary between individuals. UnoCura does not guarantee recovery, improvement, prevention of falls, hospital admission avoidance, or any particular clinical outcome.
6. Emergencies and escalation
Care Personnel may recognise concerns and escalate them to the Client, emergency contacts, treating professionals or emergency services as appropriate. Where reasonably necessary to protect life or safety and permitted by law, UnoCura or Care Personnel may seek urgent external assistance even if a family contact cannot immediately be reached.
UnoCura cannot guarantee emergency response times, ambulance availability, hospital bed availability, clinical outcomes or admission. Any emergency coordination offered as part of a particular plan is governed by the specific Service Agreement for that plan.
7. Care Personnel, matching and substitutions
We use screening, verification, training and onboarding processes for Care Personnel. These measures reduce risk but cannot eliminate every possible risk associated with an in-home service. Personnel may be employees, contractors or other professionals lawfully engaged by UnoCura or its service partners, depending on the Service.
We aim to match personnel to the Beneficiary's needs, schedule, language and location, but a specific individual may not always be available. We may propose a substitute where necessary because of illness, leave, resignation, safety, performance, availability or another operational reason.
Clients must treat Care Personnel respectfully and must not demand unlawful, unsafe, abusive, discriminatory or out-of-scope work. We may withdraw personnel or suspend Services where there is a credible risk to the safety, dignity or lawful rights of a Client, Beneficiary, Care Personnel or third party.
8. Client and Beneficiary responsibilities
The Client is responsible for maintaining a reasonably safe working environment in the home and for providing reasonable access, utilities and facilities needed to perform the agreed Service. The Client must disclose hazards, infectious risks, aggressive behaviour, known abuse, unsafe structural conditions, dangerous substances, weapons or other circumstances that could affect safety.
The Client remains responsible for decisions that require the judgment of the Beneficiary, legal guardian or treating clinician unless a specific Service Agreement lawfully and expressly assigns a defined task to UnoCura or a clinician.
You must ensure that the Beneficiary's medicines, prescriptions, medical records, devices and emergency contacts are accurate and available as needed. You should not ask Care Personnel to purchase, administer, alter or discontinue treatment contrary to professional instructions or applicable law.
9. Enquiries, assessment, booking and availability
An enquiry does not constitute a confirmed booking. A booking becomes confirmed only when UnoCura communicates confirmation in writing, accepts the booking through an agreed channel, or the parties execute a Service Agreement, as applicable.
Before care begins, we may request details about the Beneficiary, home, timing, care requirements, mobility, clinical needs and emergency contacts. We may require reassessment when the Beneficiary's condition or required level of support changes.
Service schedules are subject to availability, travel time, public holidays, staffing, emergencies and other reasonable operational constraints. Any service-specific minimum hours, notice periods or substitution terms will be stated in the applicable Service Agreement or booking confirmation.
10. Fees, taxes and payment
Prices displayed on the Website are generally starting or indicative prices unless expressly stated otherwise. The applicable price is the amount confirmed in the relevant quotation, invoice, booking confirmation or Service Agreement.
Unless expressly included in the quoted price, additional charges may apply for requested extras, additional hours, specialised clinical requirements, consumables, medicines, equipment, transportation, third-party services, taxes or other pass-through costs. Any material additional charge should be communicated before it is incurred where reasonably practicable.
Invoices are payable according to the payment schedule communicated by UnoCura. We may suspend or reschedule non-emergency Services for overdue undisputed amounts after reasonable notice, subject always to applicable law and to any non-waivable obligations concerning continuity of care and patient safety.
11. Cancellation, rescheduling and refunds
Cancellation and rescheduling rights may vary by Service because some services require advance staffing, travel or third-party commitments. The applicable notice period and any cancellation charges, where applicable, will be set out in the Service Agreement, quotation or booking confirmation.
Where a refund is due under the applicable Service Agreement, applicable law or an UnoCura refund policy, it will be processed to the original payment method or another lawful method agreed with the Client. Third-party charges that have already been incurred may affect the amount refundable where the applicable terms permit this.
Nothing in this section removes any statutory cancellation, refund, consumer or other right that cannot lawfully be waived.
12. Third-party professionals and services
Some Services may involve external hospitals, doctors, laboratories, pharmacies, ambulance providers, equipment suppliers, payment providers, communication platforms or other third parties. Their own terms, charges, availability and professional obligations may apply. UnoCura is not responsible for the acts or omissions of an unrelated third party except to the extent responsibility is imposed on UnoCura by applicable law or an express written agreement.
Where UnoCura facilitates a third-party purchase or service as an agent or coordinator, the Client remains responsible for complying with the third party's requirements and for charges properly incurred on the Client's behalf.
13. Website information and medical content
We make reasonable efforts to keep Website information accurate and useful, but content may become outdated, contain typographical errors or depend on changing operational conditions. Prices, availability, locations, service descriptions, blog articles and examples may change without notice.
Nothing on the Website should be interpreted as a warranty, diagnosis, treatment recommendation or promise of a specific outcome. For personal medical decisions, consult the Beneficiary's treating clinician.
14. Intellectual property
Unless otherwise stated, the Website, branding, logos, text, layouts, graphics, photographs, code, page designs and other content are owned by or licensed to UnoCura and are protected by applicable intellectual-property laws.
You may access and use the Website for personal, non-commercial purposes. You may not reproduce, republish, modify, sell, scrape, reverse engineer, create derivative works from, or commercially exploit Website content without prior written permission, except where a statutory exception applies.
15. Acceptable use
You must not use the Website or Services to:
- commit or facilitate an unlawful act, fraud, harassment or abuse;
- impersonate another person or provide false information;
- interfere with the Website, overload or probe its infrastructure, or introduce malicious code;
- attempt unauthorised access to systems, accounts or information;
- use the Website to obtain personal information about another person without lawful authority; or
- make a knowingly false or malicious complaint, review or allegation.
16. Privacy and personal information
Our Privacy Policy forms part of these Terms and describes how we collect, use, disclose, secure and retain personal information. Where you provide another person's personal or health information, you confirm that you have appropriate authority to do so and that you have provided any notices or obtained any permissions required by law.
17. Communications and marketing
By submitting an enquiry or requesting Services, you agree that we may contact you using the details you provide for service-related communication, scheduling, quotations, safety, billing and support. Where marketing consent is required, we will seek it. You can opt out of promotional communications by using the available unsubscribe mechanism or contacting us.
18. Complaints and grievance handling
We encourage Clients and Beneficiaries to raise concerns with us promptly so that we have an opportunity to investigate and address them. Please contact hello@unocura.com or call +91 88283 05005.
For privacy or personal-data complaints, please use the contact details in the Privacy Policy. We aim to acknowledge complaints promptly and to respond within a reasonable period, subject to the complexity of the matter and any statutory timeline that applies.
19. Liability and allocation of risk
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud or any other liability that applicable law treats as non-waivable.
To the maximum extent permitted by applicable law, neither party will be liable to the other for loss that is remote, indirect or purely consequential where such loss is lawfully capable of exclusion. Where applicable law permits a contractual cap for a particular claim, UnoCura's aggregate contractual liability for direct loss arising out of the affected Service will be limited to the fees actually paid to UnoCura for that affected Service during the three months immediately preceding the event giving rise to the claim, unless the Service Agreement states a different lawful limit. No such limit applies where it would unlawfully restrict a statutory consumer or personal-injury claim.
Nothing in these Terms makes UnoCura an insurer of the Beneficiary's health, property or safety.
20. Client indemnity
To the extent permitted by law, you agree to indemnify and hold UnoCura and its personnel harmless from third-party claims, losses, costs and reasonable expenses arising directly from your material breach of these Terms, unlawful instructions, fraud, intentional misconduct, or inaccurate information supplied by you, except to the extent caused by UnoCura's own negligence, wilful misconduct or other liability that cannot lawfully be allocated to you.
21. Events beyond reasonable control
UnoCura will not be responsible for delay or failure caused by events outside reasonable control, including natural disasters, epidemics, government restrictions, civil disturbance, transportation disruption, power or telecommunications failure, cyber incidents beyond reasonable control, strikes, sudden unavailability of personnel or emergencies. We will take reasonable steps to communicate material disruption and restore or rearrange Services where practicable.
22. Suspension and termination
We may suspend or terminate Website access or Services where there is material breach, non-payment, unlawful use, serious safety risk, abuse or harassment, false information, or another lawful reason. Where a Service is ongoing, we will take reasonable steps to avoid unsafe discontinuity and to communicate the transition arrangements.
Termination does not affect accrued payment obligations, confidentiality, intellectual-property protections, privacy obligations, or any provision that by its nature is intended to survive termination.
23. Changes to these Terms
We may update these Terms from time to time to reflect changes in Services, law, technology or operations. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by law. Changes to an existing Service Agreement will not be applied retrospectively except where the parties agree or applicable law permits.
24. Governing law and dispute resolution
These Terms are governed by the laws of India. We encourage the parties to attempt a good-faith resolution of disputes first by contacting UnoCura at hello@unocura.com.
Nothing in these Terms prevents a consumer from using a statutory consumer forum, regulator, authority or other legal remedy that cannot lawfully be excluded. Where the law permits and the parties agree to arbitration, the Arbitration and Conciliation Act, 1996 (as amended) may apply to that arbitration. Subject to the foregoing, courts at Hyderabad, Telangana may have jurisdiction over disputes for which exclusive jurisdiction is lawfully agreed or permitted.
25. Miscellaneous
- Severability: if a provision is held invalid or unenforceable, the remaining provisions will continue to the extent permitted by law.
- Waiver: failure to enforce a provision does not waive the right to enforce it later.
- Assignment: you may not assign your rights or obligations under these Terms without our written consent, except where permitted by law. UnoCura may reorganise, transfer or assign its business or contractual rights subject to applicable law.
- Entire agreement: these Terms, the Privacy Policy and the applicable Service Agreement together record the parties' agreement concerning the relevant Website or Service, except for representations that cannot lawfully be excluded.
- Relationship: nothing in these Terms creates a partnership, joint venture, employment or agency relationship between the Client and UnoCura except as expressly agreed in writing.
26. Contact
UnoCura
Phone: +91 88283 05005
Email: hello@unocura.com
Website: unocura.com